Deliver outstanding member experiences by handling complex inquiries, escalations, and coaching frontline teammates.
Manage HelpDesk tickets, monitor service queues, and identify process improvements to enhance operational efficiency.
Support onboarding, training, and quality assurance while ensuring compliance with policies and regulatory requirements.
First Entertainment Credit Union provides financial services to the entertainment and creative industries, building lifelong relationships based on deep understanding of their members' lives and work. The company fosters a culture of Members First, Ownership, Integrity, Innovation, Inclusivity, and One Team, with a focus on remote collaboration and team development.
Research vehicle values and negotiate equitable total loss settlements with excellent customer service.
Review DMV reports, confirm title status, and manage document transfers to ensure accurate claims resolution.
Stay updated on industry trends, maintain comprehensive documentation, and respond to correspondence timely.
Mercury Insurance helps people reduce risk and overcome unexpected events through insurance and claims services. With over 60 years of experience, the company fosters a culture of growth, collaboration, and inclusivity.
Serve as the first point of contact for customers via calls, email, and chat.
Assist customers with online applications and troubleshooting.
Collaborate with internal teams to resolve issues and maintain accurate records.
Clasp is a venture-backed startup that transforms access to education and career pathways through its platform. It is a Forbes Fintech 50 company and SHRM portfolio company with a culture driven by social impact and innovation.
Provide strategic leadership for graduate placement initiatives, aligning with institutional goals and industry demands.
Oversee training, coaching, and performance of Career Services staff to build a high-performing team.
Collaborate with Corporate Alliance and Graduate Success teams to drive business development and enhance placement outcomes.
Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Founded in 1994, it offers online programs and hands-on training, and employs a team of dedicated professionals focused on student success.
Respond to inbound and outbound calls to address customer inquiries about benefits and claims in a polite manner.
Forward inquiries as directed for priority resolution and document each encounter in the tracking system.
Multi-task in several computer applications while holding a conversation with a customer.
We are focused on delivering engaging interactions and positive experiences that leave a lasting impression. We are an equal opportunity employer committed to creating job opportunities and helping people pursue their total vocation.
Support core service delivery and provide daily customer support via Freshdesk.
Work closely with local sales team and other departments to drive customer satisfaction.
Conduct training sessions to help customers maximize service usage.
Brandbank provides digital product content solutions for brands and retailers globally. It is part of NIQ, a consumer intelligence company with operations in over 100 markets, and fosters a diverse, relaxed team culture.
Assist customers with procedural or operating difficulties using KPA software applications.
Troubleshoot and resolve issues, escalating complex problems to tier 2 support when needed.
Prioritize and handle incoming support issues, documenting all communication in a centralized ticketing system.
KPA helps automotive businesses with compliance, safety, and regulatory change through software, consulting, and training. Named a Best Place to Work for seven years, KPA is a team of dedicated professionals focused on client success.
Assist customers with their needs and resolve inquiries via phone, chat, and email.
Document technical issues and maintain detailed interaction records for future reference.
Proactively resolve concerns to drive satisfaction and foster long-term loyalty.
Qualfon helps people pursue their total vocation and create career opportunities. It is a values-driven organization with programs like Qualfon University and free access to learning platforms, supporting employees' growth.
Act as liaison between client contacts and the VA, handling patient health information with extreme privacy.
Analyze VA claim payments using proprietary software to ensure compliance with state fee schedules.
Research, request, and submit medical records with claims to the VA or TriWest for correct reimbursement.
EnableComp provides specialty revenue cycle management solutions for healthcare organizations, leveraging over 24 years of expertise and an intelligent automation platform. The company has been a multi-year recipient of the Top Workplaces award and is among the top one percent of companies on the Inc. 5000 list for eleven years.